Privacy Policy for Oceanic Plumb

At Oceanic Plumb, we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and in the course of providing our plumbing services, including emergency plumbing, boiler repair and installation, drain unblocking, bathroom renovations, leak detection, water heater services, and central heating maintenance.

1. Information We Collect

We may collect various types of information from and about users of our online platform and those who engage our services, which may include personal data.

• Personal Identifiable Information (PII): This includes information such as your name, address (including billing and service addresses), phone number, email address, and payment information (e.g., credit card details) when you book a service, request a quote, or make an inquiry.
• Service-Related Information: Details about the plumbing services you request or receive, including the type of service (e.g., boiler repair, drain unblocking), dates of service, and any specific requirements or notes related to the job.
• Website Usage Data: Information about how you interact with our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of visits. This data helps us understand website traffic and improve user experience.
• Communication Data: Records of your correspondence with us, including emails, phone calls, and messages sent through our website's contact forms or chat functions.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our plumbing services.

• To provide our plumbing services, including scheduling appointments, dispatching technicians for emergency plumbing, boiler repair, drain unblocking, and other maintenance tasks.
• To process your requests, appointments, and transactions, and to send you confirmations and invoices.
• To communicate with you about your service requests, inquiries, and to provide customer support.
• To improve our services, website, and customer experience, including personalizing content and analyzing usage patterns.
• To send you relevant updates, promotional materials, or offers concerning our services, provided you have given your consent where required.
• To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of our users.
• For internal record keeping and administrative purposes.

3. Legal Basis for Processing Personal Data (GDPR)

For individuals located in the European Economic Area (EEA), our legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it.

• Consent: We may process your personal data where you have given us explicit consent to do so for a specific purpose (e.g., for marketing communications).
• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., providing plumbing services).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax and accounting requirements).
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud).

4. Disclosure of Your Information

We may share your information with trusted third parties for specific purposes:

• Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., payment processors, IT service providers, marketing services). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset.
• With Your Consent: We may disclose your personal data for any other purpose with your consent.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for legal, tax, or accounting purposes). When we no longer need to process your personal data, we will either delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Oceanic Plumb relied on your consent to process your personal data.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

8. Cookies

Our online platform uses "cookies" to enhance your experience. Cookies are small files placed on your device that collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit our Cookie Policy.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise any of your data protection rights, please contact us:

Oceanic Plumb
7 The Quay, Suite 3,
Waterford, County Waterford, X91 Y88X
Ireland